Supervises and coordinates activities of workers engaged in regular and 24 hour emergency service operations.

• Processes requests for service and creates work orders
• Orders parts and materials for the fulfillment of service requests
• Determines “best practice” work procedures, prepares work schedules, and expedites workflow for crews and technicians engaged in regular and 24 hour emergency service operations
• Initiates update calls to customers providing advisory information on scheduling and work in progress work orders
• Receives complaints from customers and takes the appropriate actions balances customer satisfaction and costs
• Provides technical and administrative support for technicians in the field
• Completes work orders in preparation for job costing ensuring the accuracy and completeness of billable components (hours, parts and material).
• Collects employee time sheets and reconciles the hours billed on work orders against hours paid and reports on exceptions
• Recruits, interviews, tests, and selects employees to fill vacant positions.
• Promotes a harmonious work environment and resolves the work related grievances of subordinates
• Ensures workers are trained and work undertaken is in compliance with all applicable safety standards
• Facilitates inside sales by seeking opportunities for secondary or” value added” sales derived from work in progress or by forwarding leads generated in the progress of work to sales
• Monitors the work in progress with the assistance of the Work Order Coordinator to ensure works orders are completed promptly and efficiently.
• Tracks service truck parts and tool inventory
• Monitors the volume of work in progress reporting on fluctuations and recommending changes in staff levels and equipment requirements to meet the current and future work loads.
• Creates and maintains the weekend “On Call” schedule for service crews
• Monitors the “On Call” phones, gas cards and  maintains the service kit
• Monitors weekend and holiday and emergency service requests and interviews technicians to document work completed and creates work orders
• Tracks attendance including: late arrivals, left early(s), absences, sick days and vacations days.
• Maintains the fleet records, schedules vehicle for regular and emergency service, ensures all vehicles have gas cards and GPS locators
• Maintains employee personnel files documenting grievances, warning letters, emergency contacts, commendations and performance reviews.
• Perform accident investigations and fill out the employers report of injury and disease (WSIB form #7)
• Schedules meetings for health and safety and training and information dissemination.
• Creates and maintains a vacation schedule for service personnel
• Provides cost reduction ideas
• Schedules labour and equipment resources for the project manager
• Maintains an in-depth knowledge of products, supplier locations
• Provides technical support for sales staff as required
• Accepts and undertakes special projects as required
• Obtains all necessary permits and licenses necessary for the execution of specific work orders.
• Take actions to deal with the results of delays, bad weather, or emergencies at project sites.
• Must have a sense of humor

Up to 12 other service technicians. The performance of supervisory duties must be in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

·         A two-year college diploma and 3 to 5 years of glass and aluminum service experience or equivalent combination of education and experience.

LANGUAGE SKILLS

MATHEMATICAL SKILLS

·         Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. 

·         Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

·         Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

·         Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

·         Ability to navigate, create and save files with various applications an MS Windows operating environment. Ability to use MS Word and MS Excel to create reports and spreadsheets.

·         The Ability to learn new computer skills and master relevant applications.

·         Ability to enter data and maintain records in a windows driven database environment.

·         Ability to send and receive email with attachments.

If you are qualified and interested in this role, we'd love to hear from you today!  Please forward your resume to hr@stadia.ca.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

·         The ability to routine lift and carry load ranging from 50 lbs to 150 lbs and greater loads as part of a group effort.

·         The ability to walk up and down multiple flights of stairs.

The majority of work takes place in an office environment with the occasional visit to customer sites for meetings or to view projects which may be outdoors and may result in exposure to seasonal weather conditions. There is also a requirement to move between the office and shop environment on a regular basis.

If you are qualified and interested in this role, we'd love to hear from you today!  Please forward your resume to hr@stadia.ca.