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Customer Survey

How can we improve?


How did you find out about us?
Radio   PM Magazine Flyer     
Referral Sales Rep Web Search
How many times a year could you use our services? 1-5      6-10      11 or more     

Rating Scale: 1=Poor, 5=Excellent

Your SALES REP
Do you know your rep? Yes      No
Knowledge N/A      1      2      3      4      5
Accessibility N/A      1      2      3      4      5
Returns phone calls N/A      1      2      3      4      5
Explains invoices or quotes N/A      1      2      3      4      5
Give options to save you money N/A      1      2      3      4      5

Our QUOTES
Easy to understand N/A      1      2      3      4      5
Price was fair N/A      1      2      3      4      5
Gave options N/A      1      2      3      4      5
Speed N/A      1      2      3      4      5

Our ACCOUNTING TEAM
Kind and polite N/A      1      2      3      4      5
Knowledgeable N/A      1      2      3      4      5
Easy to read and understand invoice N/A      1      2      3      4      5
Willingness to find more information for you N/A      1      2      3      4      5

Our SERVICE TEAM
Knowledge N/A      1      2      3      4      5
Speed N/A      1      2      3      4      5
Sharing information (Keeping you informed) N/A      1      2      3      4      5
Easy to use N/A      1      2      3      4      5
Nice people N/A      1      2      3      4      5
Communicated well N/A      1      2      3      4      5
Gave honest delivery dates N/A      1      2      3      4      5
Lived up to those deliverables N/A      1      2      3      4      5

Our TECHS / FIELD STAFF
Clean and tidy N/A      1      2      3      4      5
Polite and kind N/A      1      2      3      4      5
Offered options N/A      1      2      3      4      5
Knowledgeable N/A      1      2      3      4      5
Came with the right stuff N/A      1      2      3      4      5

Our OVERALL PERFORMANCE
Would you use us again? Yes      No

OPTIONAL
Name
Email
Phone No.
Stadia work order/quote/invoice number you may be referring to
Would you like a representative to contact you and review? Yes No
Would you like the Executive Team to keep your name confidential? Yes No

We will hold a $500 raffle each time we receive 25 completed Quality Assurance Surveys. Thanks for participating, you have really helped us to improve.
…every challenge is an opportunity…..
We have the drive, passion and attitude to improve.
 
 

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